You can now pay for services and goods and efficiently perform all monetary transactions without cash. Yes, we will be talking about the Zelle app and particular features that have raised questions from its users. Questions like “does Zelle work on the weekends?” or “how long does it take to receive money with Zelle?”. But before we go all into that, let’s tell you a little about Zelle.
The app is straightforward to use and works without glitches. All you need to have to send money is the recipient’s phone number or email address. After sending the money, Zelle sends the recipient an alert via text or email. As long as the recipient’s bank is a partner of Zelle, then the transfer should go through smoothly. Almost every bank is partnered with Zelle, most of them integrating the payment service into their mobile bank apps.
Since Zelle functions efficiently and works hand in hand with banks, you may wonder, “does Zelle work on the weekends?” Do you want to know if you can still use their services on weekends and public holidays? Keep reading to know more.
It is common knowledge that banks do not open or work on weekends and public holidays. So whatever deposit you’ve made with the banks usually reflect or arrive on Monday. Paychecks and cheque deposits fall under this category.
And since Zelle is directly associated with banks, it does not work on weekends either. So, if your bank deposits Zelle, it will arrive in your account on Monday or the next business day.
But this does not mean you cannot transfer or send money to your family and friends via Zelle on weekends. It doesn’t matter if it’s Saturday or Sunday; the money sent should reflect in your recipient’s account in the normal time it takes for a transaction to be completed.
So, does Zelle work on the weekends? Yes, Zelle can make transfers to your friends and families, but any transaction involving the banks will have to wait till the next business day.
That answers the first question, “does Zelle work on weekends?” But how long does it take for you to receive money with Zelle? Let’s find out.
The time it takes for money to be transferred using Zelle doesn’t take very long. You can wire money from your account to the recipient’s enrolled account in just a few minutes. Emphasis on the word “enrolled.”
If the recipient’s account is not enrolled or registered, the funds will not be accessible by the recipient for 14 days. During those 14 days, the recipient is expected to register his account with Zelle.
After registering, the recipient then has access to the transferred money. But upon failure to register within the 14-day stipulated period, the money will be refunded to the sender.
Transfers can also take 1-3 or more days to complete. In this case, either the receiver’s email address is wrong, or there’s an error in their phone number.
You’ve just made a transfer to your friend, but the transaction is yet to be completed. This is due to one of three reasons.
1. Recipient Not Enrolled
Two of the first three reasons why your Zelle payment could be taking so long were already mentioned briefly; this is the first. One reason why your transaction is pending may be because the receiver has not registered their account on Zelle. Zelle allows its users to send money to everyone, including unregistered receivers.
But when you send money to one of these unregistered receivers, an email or text will be sent to the receiver prompting them to register an account with Zelle. And as soon as registration or enrollment is complete, the money will be deposited into the newly registered account. From there on, any future payments or transactions would be completed swiftly.
2. Wrong Receiver Information
The second reason your Zelle transaction is pending is that the recipient’s email address or phone number is inaccurate. If the wrong information is inputted, then the transfer will be delayed. So, double-check and confirm the receiver’s email address or phone number before proceeding with any payment.
3. Account Balance Insufficient
Suppose the recipient’s account is registered with Zelle, and you have confirmed their correct information (email address or phone number). In that case, there is another reason why your transaction is delayed. The transaction will not be completed if the amount of money in your passbook or account is insufficient.
However, once you have deposited enough money into your account, the transaction will be completed.
If it is not for these reasons, you should contact customer support immediately to relay your complaints.
Now that we know what causes our payments and transactions to get delayed and pending, here are a few tips to ensure these issues don’t happen again.
- Always keep your Zelle mobile app updated. Regular updates take care of bugs and add new features to enable more accessible and efficient usage of the app. So, it would help if you kept your app up to date.
- Confirm and double-check the recipient’s information (email address or phone number) before sending.
- Make sure the recipient’s account is enrolled with Zelle. This removes the unnecessary delay
- Try to desist from any activity that could lead to bans and restrictions on your Zelle account.
Reasons why Zelle holds your money and things to do to prevent or possible resolve it
You just made a transaction with Zelle trying to send money to a friend, but it fails. And what’s more? The money was also debited from your account. There could be a few reasons for this. Reasons we shall get into right now.
- Sometimes a failed transaction may be due to a poor internet connection from your network provider. Payments could also fail due to server problems originating from Zelle itself. One positive thing to know is that these issues are usually resolved by themselves in a few hours. So you can be at ease because your money will surely be returned to you.
- Another reason could be an error in the receiver’s account information. Either you made a mistake inputting their information, or the account is not registered with Zelle. Either way, if the Zelle payment failed, but the money was debited, you should contact Zelle support immediately to get instructions on completing the transaction or getting your money refunded to your account.
Ways to Prevent and Resolve These Issues
This is a list of measures to prevent and solve pending and failed transactions with Zelle.
- Enter the correct phone number or email address of the recipient.
- Confirm that your receiver has a registered account with Zelle
- Cancel any pending payment when you find out the issue is from your error or that the receiver is not registered with Zelle.
- Contact customer support
- Use other payment apps if you keep having issues with Zelle.